So stinkin' frustrating!!

It is so frustrating to be told that you are going to have to wait. ---Did I mention, that patience isn't really a strong virtue for me?? Well, it isn't. SHOCKER!!! I KNOW!!! Asche is still going to have to go to Primary Children's hospital. I don't want to drive all the way to Salt Lake, and get to know my way around there and then have to figure out if we are going to have to go back or if we are going to have to have a procedure done so they can figure out what is wrong with my little boy. It is devastating for me to have to go through this. I hate waiting around for answers from doctors. Why does the medical profession believe they don't have to have customer service? Don't they remember they WANTED people to call them with their problems? They WANTED to be woke up in the middle of the night by a panicked mother who has just now decided that the problem can no longer be ignored? They were the ones who thought that becoming a medical practitioner meant they were serving a greater good--or was it all really because of the fatty paycheck they would get at the end of the night to deposit in their bank account?

I made an appointment for Asche today to take him in for a 2nd opinion from Ken's doctor. I told the receptionist that I needed to get him in and that I was looking for a 2nd opinion. I didn't think about the fact that about 6 months ago Ken had taken him in to see this doc. It came up that he would be a new patient. This woman's tone totally changed. "Let me go and talk with my office manager and SEE IF we can take another NEW patient--click. No can you hold so I can see if we are still accepting new patients, just one moment while I check into something...nothing just the rudeness then silence. Then when this woman came back on the phone she said well, I have a 2:15 available. Ken wasn't going to be off till later, and really I needed him to take in Asche so I don't have to miss work if at all possible. I asked her if she had anything just a little later...No, (she spit out at me) for a NEW patient I have a 2:15. This was in the snottiest tone possible I have ever heard. So, because this is what my husband wanted, I figured that I would just talk to my boss and take in Asche.
The dialogue went a little like this:

Snot: "what is your child's last name?"
Jensen, with and E.
and the first name?
Asche...A-s-c-h-e.
Birthday?
8-11-xxxx
oh, well, I think we might have already seen your son in here before..
That is right, I forgot, I think my husband may have brought him in before. Since he isn't a new patient do you have a later appointment available.

HUUGGGGHHHHHH, well, I suppose we could squeeze you in around 3:45, is that late enuf?

Actually, that would be perfect.
Fine, then I guess we will see you then.
I had a few more questions for this snotty receptionist so I didn't just let her hang up.
I was wondering since I am looking for a second opinion would Dr. need to have me send over what Asche's pediatrician has already done.
Does your son have M e d i c a i d ?? (cuz apparently, according to my sister who has worked at a medical office, you are less of a person if you have Medicaid as your insurance. In the medical world..scum ranks above you here).
No, he doesn't. Same insurance as my husbands, but flopped, my insurance is primary for Asche.
Then NO, he doesn't need anything else from your doctor.

Shouldn't this witch be flattered that I thought to seek the opinion of the doctor she works for as a second before seeing a specialist all the way to Salt Lake City? Doesn't she realize when she is billing both of my insurance companies and then sending me a bill that I am ensuring that in this crappy economy that she is secured a job for another day?

I called Ken fuming. I told him that he had better say something to the Cow at the desk about the way she treated me. Lest she forget, answering the stupid phone is in her job description and courtesy is something that people extend to one another even when you day is crappy. At work, you put on your happy face and fake it for the customers. I decided that I was for sure going with Ken to this appointment. We told the doctor. I don't know if anything will come of it, but I am fed up with being treated like crap. If I did that to my members at my job, I would be out of job.